REFUND POLICY

Effective Date: September 2025

At IDK Agency, all projects require a non-refundable deposit to secure your spot and begin creative work.
This policy ensures fairness and protects our team’s time and resources.

Refunds & Cancellations

  • Once creative work has begun, deposits and payments are non-refundable.

  • If a project is canceled by the client before work begins, partial refunds may be issued at IDK Agency’s discretion.

  • If a project is canceled by IDK Agency (rare and only for valid reasons), all unused payments will be refunded in full.

Revisions & Adjustments

If the client requests major changes outside of the agreed scope, additional costs will apply.

Delivery Issues

If a project is delayed beyond agreed timelines due to agency fault, IDK Agency will work with the client to find a fair resolution or adjusted delivery plan.

Contact

For refund inquiries, contact:
idontknowagency@gmail.com