TERMS & CONDITIONS

Effective Date: September 2025

Welcome to IDK Agency. By booking any service, submitting a form, or purchasing a creative package, you agree to the following terms and conditions.

Project Process

All projects begin with a signed agreement or invoice confirmation and a 50% deposit to secure your booking. The remaining balance is due upon project completion and delivery of final files.

Revisions & Approvals

Each project includes a set number of proof rounds as stated in your package.
Additional revisions will incur an additional fee. All proofs must be approved within the agreed timeline to maintain delivery schedules.

Turnaround & Delivery

Delivery timelines vary per package. Standard turnaround ranges from 3–14 business days depending on scope. Expedited delivery (+25%) may be available.

Ownership & Usage Rights

Upon final payment, clients receive full rights to use the delivered visuals for personal or commercial purposes.
IDK Agency retains the right to showcase any project work for portfolio, marketing, or promotional use.

Payments

All payments are processed securely through approved invoicing or payment systems.
Late payments may result in project delay or termination.

Communication

All official communication should occur via email or Slack (for ongoing clients). IDK Agency aims to respond within 24 hours during business days.

Disclaimer

Creative outcomes may vary based on project scope and AI generation tools used. Client satisfaction is always our top priority.